{"id":1606,"date":"2026-05-28T15:06:29","date_gmt":"2026-05-28T15:06:29","guid":{"rendered":"https:\/\/adartparis.com\/?page_id=1606"},"modified":"2026-08-14T18:37:30","modified_gmt":"2026-08-14T18:37:30","slug":"refunds-returns","status":"publish","type":"page","link":"https:\/\/adartparis.com\/en\/remboursements_retours\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1606\" class=\"elementor elementor-1606\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19f74fc2 e-flex e-con-boxed e-con e-parent\" data-id=\"19f74fc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66f7f1d9 elementor-widget elementor-widget-text-editor\" data-id=\"66f7f1d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><strong>Latest update:<\/strong> 27\/06\/2026<\/p>\n\n<h2 class=\"wp-block-heading\">What you need to know<\/h2>\n\n<p class=\"wp-block-paragraph\">Each print is made to order, according to the format, medium, and finish you choose, and some are signed. For this reason, orders cannot be refunded or returned for a simple change of mind.<\/p>\n\n<p class=\"wp-block-paragraph\">However, if your print has a quality issue (printing defect, scratch, product that does not match your order, or damage during shipping), we will exchange it free of charge: simply let us know within 30 days of receipt.<\/p>\n\n<h2 class=\"wp-block-heading\">Exchange in the event of a quality issue<\/h2>\n\n<p class=\"wp-block-paragraph\">If the print you receive is defective, we will replace it with an identical one at no cost to you.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>The following are covered, among others:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>a printing defect (colors, sharpness, marks, streaks);<\/li>\n\n<li>a product that does not match your order (wrong image, size, material, or finish);<\/li>\n\n<li>a print that was damaged during shipping.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>The following are not covered:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>slight variations in color or appearance between the on-screen display and the final print, which are inherent to screens and printing processes (see Article 3 of our Terms and Conditions of Sale);<\/li>\n\n<li>damage resulting from improper handling, supervision, or storage after receipt.<\/li>\n\n<li>downloadable digital products (for example, publications in PDF or image format)<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">How do I request an exchange?<\/h2>\n\n<ol class=\"wp-block-list\">\n<li>Contact us within 30 days of receiving your order, by email at\u00a0<a href=\"mailto:contact@adartparis.com\">contact@adartparis.com<\/a>.<\/li>\n\n<li>Attach photos clearly showing the defect, as well as the packaging if the package arrived damaged, and provide your order number.<\/li>\n\n<li>After reviewing your request, we will confirm that we will cover the cost and provide you with instructions on how to proceed. Please do not return the print without our prior approval.<\/li>\n\n<li>A new identical print run is then produced and shipped at our expense.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">More than 30 days after receipt, exchange requests can no longer be accepted under this policy.<\/p>\n\n<h2 class=\"wp-block-heading\">Package damaged upon delivery<\/h2>\n\n<p class=\"wp-block-paragraph\">If your package arrives visibly damaged, please note your reservations with the carrier at the time of delivery, if possible, and then report it to us as soon as possible, including supporting photographs (of the package and the contents). This will help facilitate and speed up the processing of your exchange.<\/p>\n\n<h2 class=\"wp-block-heading\">Legal warranties<\/h2>\n\n<p class=\"wp-block-paragraph\">This exchange policy applies without prejudice to the legal guarantees to which you are entitled as a consumer:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>the legal guarantee of conformity (articles L217-3 and following of the Consumer Code); ;<\/li>\n\n<li>the warranty against hidden defects (articles 1641 et seq. of the Civil Code).<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Reimbursements<\/h2>\n\n<p class=\"wp-block-paragraph\">In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer\u2019s specifications or that are clearly personalized.<\/p>\n\n<p class=\"wp-block-paragraph\">Since our prints are made to order\u2014and, in some cases, signed\u2014they fall into this category. Therefore, no cancellations, returns, or refunds are possible once the order has been confirmed, except in the event of a defect or non-conformity (see below).<\/p>\n\n<p class=\"wp-block-paragraph\">Downloadable digital products (for example, publications in PDF or image format) cannot be refunded.<\/p>\n\n<p class=\"wp-block-paragraph\">You are notified of this before you confirm your order, as indicated in our\u00a0<a href=\"https:\/\/adartparis.com\/en\/terms-of-sale\/\">Terms of sale<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\">Any questions?<\/h2>\n\n<p class=\"wp-block-paragraph\">If you have any questions about returns and exchanges, please email us at\u00a0<a href=\"mailto:contact@adartparis.com\">contact@adartparis.com<\/a>. We strive to respond as soon as possible.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 27\/06\/2026 L&rsquo;essentiel Chaque tirage est\u00a0r\u00e9alis\u00e9 \u00e0 la demande, selon le format, le support et la finition que vous choisissez, et certains sont\u00a0sign\u00e9s. Pour cette raison, les commandes ne peuvent pas \u00eatre rembours\u00e9es ni retourn\u00e9es pour simple changement d&rsquo;avis. En revanche, si votre tirage pr\u00e9sente un\u00a0d\u00e9faut de qualit\u00e9\u00a0(d\u00e9faut d&rsquo;impression, rayure, produit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1606","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Derni\u00e8re mise \u00e0 jour : 27\/06\/2026 L\u2019essentiel Chaque tirage est r\u00e9alis\u00e9 \u00e0 la demande, selon le format, le support et la finition que vous choisissez, et certains sont sign\u00e9s. Pour cette raison, les commandes ne peuvent pas \u00eatre rembours\u00e9es ni retourn\u00e9es pour simple changement d\u2019avis. 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Pour cette raison, les commandes ne peuvent pas \u00eatre rembours\u00e9es ni retourn\u00e9es pour simple changement d\u2019avis. En revanche, si votre tirage pr\u00e9sente un d\u00e9faut de qualit\u00e9 (d\u00e9faut d\u2019impression, rayure, produit\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/adartparis.com\/wp-content\/uploads\/2026\/08\/vignette-defaut-facebook.jpg\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"Returns and refunds - ADART PARIS","description":"Derni\u00e8re mise \u00e0 jour : 27\/06\/2026 L\u2019essentiel Chaque tirage est r\u00e9alis\u00e9 \u00e0 la demande, selon le format, le support et la finition que vous choisissez, et certains sont sign\u00e9s. Pour cette raison, les commandes ne peuvent pas \u00eatre rembours\u00e9es ni retourn\u00e9es pour simple changement d\u2019avis. 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